CBN orders banks to destroy cards trapped in ATMs

The Central Bank of Nigeria has directed Deposit Money Banks to henceforth destroy Automated Teller Machine cards trapped in their ATM terminals.

The CBN also gave banks 24 hours to reverse debit entries arising from failed transaction attributable to system-related issues.

The directives were contained in a 14-page ‘Guidelines for card issuance and usage in Nigeria’ released by the Banking and Payment System Department of the CBN on Tuesday.

The CBN guidelines read, “Any trapped card in the ATM shall be rendered unusable (by perforation) by the acquirer and returned to the issuer on the next working day.

“All debit entries arising from failed transactions attributable to system-related issues must be auto-reversed. Where auto reversal is not feasible, manual reversal must be carried out within 24 hours.”

“The security of the payment card shall be the responsibility of the issuer and the losses incurred on account of breach of security or failure of the security mechanism shall be borne by the issuer, except the issuer establishes security breach on the part of the card holder.”

Consequently, banks are to ensure ATM cards are issued from card schemes that have demonstrable fraud management systems.

Furthermore, the central bank said the new guidelines were introduced to enable financial institutions and card processors to upgrade their card operations to ensure optimum security and customer friendliness, among others.

In the application of customer fees for services rendered, banks were to be guided in their operations by the CBN’s ‘Guide to bank charges’.